Travel Agent

Job Description

We are searching for a skilled Travel Agent to join our team in Pretoria. In this role, you will assist clients with tailored travel arrangements, providing expert advice on destinations, flights, accommodation, and local attractions. This is a fantastic opportunity to contribute to creating memorable travel experiences for our customers.

Responsibilities

• Collaborate with team members to streamline booking processes.
• Respond to client requests and provide timely updates.
• Attend travel fairs and networking events to build industry contacts.
• Utilize booking software to manage client itineraries effectively.
• Conduct follow-up calls to ensure client satisfaction post-travel.
• Train and mentor junior team members as needed.
• Prepare reports on sales performance and customer feedback.

Requirements

Education

• Bachelor's degree in Travel and Tourism
• Certification from recognized travel institutions is a plus

Experience

• 3+ years of experience in travel agency operations

Technical Skills

• Proficient in GDS systems (Amadeus, Sabre)
• Travel risk assessment knowledge

Soft Skills

• Negotiation skills
• Problem-solving abilities

Certifications

• Certified Travel Associate (CTA)
• Certified Travel Counselor (CTC)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Ability to speak additional languages: Proficiency in other languages can be advantageous for client interactions.
• Knowledge of eco-friendly travel practices: Awareness of sustainable travel options and practices.

Benefits

• Competitive commission structure with performance bonuses
• Employee travel perks and incentives
• Health and dental insurance
• Opportunities for professional development

Company Culture

• Respect and Inclusion: We embrace diversity and foster an inclusive environment for all employees.
• Continuous Improvement: We promote personal and professional growth through training and skill development.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our staff.