Hospitality Manager

Job Description

As our Hospitality Manager, you will be responsible for maintaining high standards of customer service and operational efficiency. You will lead a team of staff to create a welcoming and positive environment for guests.

Responsibilities

• Supervise and enhance guest service experiences.
• Manage hotel reservations and ensure optimal occupancy levels.
• Assist with marketing strategies to promote the hotel.
• Conduct regular inspections of the property for quality assurance.
• Develop and maintain relationships with local businesses and suppliers.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Diploma in Hotel Management is a plus

Experience

• 5+ years of experience in hospitality management, preferably within the hotel sector.

Technical Skills

• Customer Service
• Budget Management
• Team Leadership
• Conflict Resolution

Soft Skills

• Communication
• Organisational Skills

Certifications

• Certified Hospitality Manager
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Experience with hotel management software: Familiarity with property management systems (PMS) and booking engines.
• Knowledge of local hospitality industry trends: Keeping up-to-date with trends affecting the hospitality sector.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Employee discounts on accommodations
• Opportunities for professional development

Company Culture

• Team Environment: Our team thrives on collaboration, supporting one another to achieve excellence.
• Customer First: We prioritise our guests' satisfaction above all else, ensuring a memorable experience.
• Innovation: We encourage innovative ideas that enhance our services and operational efficiency.