Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to oversee our operations in Cape Town. This role requires leadership, operational expertise, and a passion for delivering top-notch guest experiences. You will work closely with department heads to ensure smooth operations and enhance the overall quality of our services.

Responsibilities

• Develop and implement operational procedures and policies.
• Conduct regular inspections to maintain high standards of cleanliness and functionality.
• Handle guest complaints effectively and ensure satisfactory resolutions.
• Participate in hiring and training hotel staff.
• Analyze market trends to inform strategic decisions.

Requirements

Education

• Diploma in Hospitality Management
• Bachelor's degree is preferred

Experience

• 3-5 years of experience in a supervisory role within hospitality

Technical Skills

• Event Coordination
• Crisis Management

Soft Skills

• Communication
• Adaptability

Certifications

• Certified Hospitality Supervisor (CHS)
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Multilingual Skills: Ability to communicate in multiple languages is a plus.
• Experience with Online Booking Systems: Familiarity with platforms for managing bookings and reservations.

Benefits

• Comprehensive health and dental insurance
• Pension scheme with company contributions
• Flexible work hours
• Annual staff retreats and team-building activities

Company Culture

• Sustainability: We are committed to sustainable practices and strive to minimize our environmental impact.
• Empowerment: Our team members are empowered to make decisions that improve the guest experience.
• Innovation: We actively seek new approaches to enhance our services and guest satisfaction.