Customer Service Representative

Job Description

We are seeking a Customer Service Representative to enhance our customer experience in Port Elizabeth. The ideal candidate should excel in communication, problem-solving, and have a passion for helping others. As a pivotal part of our team, you will engage with customers, addressing inquiries and providing tailored solutions.

Responsibilities

• Handle incoming customer queries and provide effective solutions.
• Educate customers about product offerings and promotions.
• Record customer feedback and escalate issues as necessary.
• Ensure compliance with company policies and procedures.
• Contribute to team goals and objectives through collaboration.
• Assist in creating user guides and FAQs for customers.
• Participate in training sessions to improve service skills.

Requirements

Education

• Matric or equivalent qualification
• Relevant diploma or degree is an advantage

Experience

• 2+ years of experience in customer support or service industry

Technical Skills

• Conflict Resolution
• CRM Software

Soft Skills

• Active Listening
• Adaptability

Advantageous

• Familiarity with customer service metrics: Understanding of metrics such as NPS and CSAT.
• Knowledge of digital communication tools: Experience with social media and chat support.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Training and development programs
• Team-building activities

Company Culture

• Team Spirit: We promote a collaborative environment where every team member's input is valued.
• Innovation: We encourage creative thinking and innovate solutions to enhance customer experience.
• Recognition: We celebrate achievements and recognize hard work and dedication.