Recreation Workers / Guest Associate

Job Description

As a Guest Associate, you'll be at the forefront of our customer service efforts. Your role involves engaging with guests, providing assistance, and ensuring their visit exceeds expectations.

Responsibilities

• Welcome guests and manage the check-in and check-out processes.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with other departments to ensure guest requests are fulfilled.
• Assist with event setups and guest services as needed.
• Monitor and report any maintenance issues or safety concerns.
• Provide information about local attractions and services.
• Ensure compliance with health and safety regulations.

Requirements

Education

• Matric certificate required
• Hospitality management qualification preferred

Experience

• 1-3 years experience in a customer service or hospitality role preferred

Technical Skills

• Cash handling
• CRM Software

Soft Skills

• Problem-solving
• Adaptability

Languages

• English: Fluent

Advantageous

• Cash handling experience: Experience managing cash transactions is highly advantageous.
• Knowledge of local attractions: Familiarity with local attractions will enhance guest interactions.

Benefits

• Comprehensive health benefits
• Retirement plan with company contribution
• Employee discounts and perks
• Continuous training and development

Company Culture

• Employee Recognition: We recognize and celebrate the achievements of our staff, big or small.
• Work-Life Balance: We promote a healthy work-life balance and flexible working arrangements.
• Open Communication: We maintain open lines of communication across all levels to ensure transparency.