Customer Support Specialist

Job Description

As a Customer Support Specialist, you’ll be at the heart of our operations in Cape Town. You'll be responsible for assisting customers via phone, email, and live chat, ensuring they have a positive experience with our products and services. Bring your customer-first attitude and join us!

Responsibilities

• Engage with customers to understand their needs and concerns.
• Implement solutions based on customer feedback.
• Maintain a positive and professional demeanor at all times.
• Support the team in achieving departmental KPIs.
• Participate in ongoing training sessions to enhance skills.
• Promote a culture of continuous improvement within the team.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Matric / High School Diploma
• Degree in Business Management or related field is preferred

Experience

• 2-3 years of experience in customer support or client relations

Technical Skills

• Help Desk Software
• MS Office Suite

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with live chat support: Hands-on experience with live chat support tools.
• Familiarity with social media platforms: Knowledge of social media use in customer service.

Benefits

• Attractive salary with performance bonuses
• Medical aid contributions
• Flexible working hours
• Professional development opportunities

Company Culture

• Inclusivity: We are committed to creating a diverse team where all voices are heard.
• Innovation: Encouraging creative solutions and new ideas is part of our ethos.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.