Hospitality Manager

Job Description

As a Hospitality Manager, you will play a key role in enhancing the overall guest experience. Your leadership will be instrumental in training staff, managing operations, and implementing service excellence standards.

Responsibilities

• Ensure the highest level of customer satisfaction through quality service.
• Develop operating procedures and ensure team adherence.
• Perform regular staff evaluations to recognize achievements and address areas for improvement.
• Manage inventory and oversee supply chain operations.
• Create and promote special packages and events to attract guests.
• Plan and organize staff schedules for optimal operational efficiency.

Requirements

Education

• Diploma in Hospitality Management or equivalent
• Bachelor's degree preferred

Experience

• 3+ years in hospitality management or related field

Technical Skills

• Customer Service Excellence
• Budget Management
• Event Planning

Soft Skills

• Leadership
• Communication
• Problem Solving

Certifications

• Certified Hospitality Administrator
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in luxury hospitality: Working experience in high-end hotels or resorts.
• Knowledge of local tourism trends: Ability to leverage local attractions for guest engagement.

Benefits

• Competitive salary with performance bonuses
• Health insurance and retirement benefits
• Opportunities for career advancement
• Employee discounts and perks

Company Culture

• Guest-Centric Focus: We put our guests at the heart of everything we do.
• Team Spirit: Collaboration and support among team members is essential to our success.
• Sustainability Commitment: We are dedicated to environmentally sustainable practices.