Retail Manager

Job Description

We are seeking a motivated and experienced Retail Manager to oversee our operations in Durban. The ideal candidate will be responsible for managing daily store activities, from inventory management to staff training and customer interactions. Your expertise will drive sales and enhance customer satisfaction, making a significant impact on our store's performance.

Responsibilities

• Manage inventory processes, including ordering and receiving.
• Enhance customer experiences through staff training and support.
• Track and analyze sales data to drive business decisions.
• Ensure compliance with retail regulations and standards.
• Foster a culture of teamwork and accountability.
• Communicate effectively with regional management and staff.
• Plan and oversee store events and promotions.
• Evaluate staffing needs and assist with hiring.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in retail management with a focus on customer service

Technical Skills

• Customer Service Excellence
• Visual Merchandising
• Sales Analytics

Soft Skills

• Team Building
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluent in multiple languages: Ability to converse with customers in diverse languages.
• Experience with inventory management systems: Knowledge of stock control systems and processes.

Benefits

• Comprehensive health benefits
• Potential performance bonuses
• Paid time off and flexible working hours
• Training and development programs

Company Culture

• Inclusivity: We embrace diversity and ensure an inclusive workplace for all.
• Supportive Environment: Our company fosters a supportive environment for growth.
• Recognition: We celebrate achievements and recognize hard work and dedication.