IT Support Specialist

Job Description

Join our team as an IT Support Specialist, where you'll be responsible for resolving technical issues for our clients, maintaining high service standards, and supporting various IT systems. Your ability to think critically and work collaboratively will be essential for success in this role. We offer a dynamic work environment with opportunities for growth and development.

Responsibilities

• Resolve technical support tickets and maintain a high level of customer satisfaction.
• Conduct regular maintenance checks on IT systems.
• Assist with the setup of new hardware and software solutions.
• Actively participate in IT projects and implementations.
• Collaborate with team members to improve support processes.
• Provide technical training sessions for staff.
• Keep abreast of the latest industry developments and technologies.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is preferred

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Windows Operating Systems
• Networking

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Proficiency in using cloud services for storage and applications.
• Familiarity with ITIL principles: Understanding of IT service management best practices.

Benefits

• Medical aid and health insurance options
• Annual bonus based on performance
• Paid leave and public holidays
• Employee development and training programs

Company Culture

• Team Spirit: Our team thrives on collaboration, and we believe in uplifting each other to achieve success.
• Innovation: We encourage out-of-the-box thinking and value new ideas that can improve our services.
• Diversity: We celebrate diversity and are committed to creating an inclusive environment for all employees.