Customer Support Representative

Job Description

We're on the lookout for a Customer Support Representative to join our vibrant team in Pretoria. The ideal candidate will have a flair for communication and a passion for helping customers resolve their issues efficiently and effectively.

Responsibilities

• Address incoming customer inquiries in a timely and accurate manner.
• Collaborate with cross-functional teams to resolve customer issues.
• Prepare reports on customer interactions and service metrics for management.
• Engage in continuous learning about our products to provide informed assistance.
• Train new team members on customer service best practices.
• Assist in the development of customer support resources and FAQs.

Requirements

Education

• Diploma in Customer Service, Communication or a related field
• Degree in Business or a related field is preferred

Experience

• 2+ years in a customer service role, preferably in an office environment.

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Familiarity with social media platforms: Experience handling customer inquiries via social media.
• Knowledge of product returns and exchanges: Understanding of customer service processes regarding returns.

Benefits

• Comprehensive health insurance
• Staff discounts on company products
• Flexible working hours
• Continuous learning and training programs

Company Culture

• Innovative Spirit: We embrace new ideas and encourage creativity in solving customer challenges.
• Diversity and Inclusion: We are committed to building a diverse workforce that reflects our community.
• Work-Life Balance: We promote a healthy work-life balance to ensure team well-being.