Customer Support Agent

Job Description

We are looking for a Customer Support Agent in Cape Town who is eager to assist customers with their queries and provide excellent service. The ideal candidate will be customer-focused, with a knack for problem-solving and a positive attitude.

Responsibilities

• Provide exceptional service by addressing customer complaints and queries promptly.
• Update customer accounts and information accurately in our systems.
• Assist in the training of new team members on customer service procedures.
• Engage with customers to gather feedback about our services and products.
• Promote services and products that enhance customer experience.

Requirements

Education

• Matric or equivalent qualification
• Relevant diploma or bachelor’s degree preferred

Experience

• 2-3 years of proven experience in customer service

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Problem-solving
• Active Listening

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with e-commerce platforms: Understanding of online retail and customer service in that context.
• Proficiency in data entry skills: Ability to accurately handle customer information and data.

Benefits

• Monthly wellness stipend
• Employee discounts on products and services
• Flexible working arrangements
• Support for professional development

Company Culture

• Inclusivity: We celebrate diversity and are committed to creating an inclusive workplace.
• Employee Wellbeing: We prioritize the health and wellbeing of our employees through various initiatives.