Technical Support Specialist

Job Description

Join our Port Elizabeth team as a Technical Support Specialist where you'll provide outstanding support to our clients. The ideal candidate will have strong problem-solving skills and experience in troubleshooting technical issues.

Responsibilities

• Respond promptly to client requests and provide effective solutions.
• Perform regular maintenance checks on client systems.
• Collaborate with other departments to resolve technical challenges.
• Create and maintain user manuals and training materials.
• Stay updated with new products and services to provide informed support.
• Assist in the onboarding of new clients by providing training and support.
• Gather customer feedback to improve service delivery.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in technical support or customer service

Technical Skills

• Hardware Troubleshooting
• Software Support
• Network Configuration

Soft Skills

• Communication Skills
• Customer Service Orientation

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Remote Support Tools: Familiarity with tools such as TeamViewer, AnyDesk, etc.
• Knowledge of CRM Software: Experience using CRM systems for tracking customer interactions.

Benefits

• Medical aid and health cover
• Performance bonuses
• Flexible working hours
• Professional development opportunities

Company Culture

• Team Spirit: At Tech Innovations Inc., we value teamwork and collaboration, fostering a strong sense of community among employees.
• Continuous Improvement: We are committed to continuous improvement, encouraging our team to seek new skills and personal growth.
• Inclusive Environment: We promote an inclusive environment where all team members feel valued and respected.