Hospitality Operations Manager

Job Description

We are seeking a dynamic Hospitality Operations Manager to lead our dedicated team in Cape Town. This role requires a strong leader with a passion for guest services and the ability to manage all aspects of hotel operations, from front office to housekeeping and food services.

Responsibilities

• Manage hotel staff scheduling and oversee training initiatives.
• Implement and maintain quality standards across all departments.
• Conduct regular inspections and audits of hotel facilities.
• Develop relationships with local vendors and suppliers.
• Oversee inventory management and purchasing for hotel supplies.
• Establish and maintain a strong online presence for the hotel.
• Respond to guest feedback and implement necessary changes.
• Drive customer loyalty programs to increase repeat business.
• Lead financial forecasting and budgeting processes.
• Foster a culture of excellence among the team to achieve company objectives.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 7+ years of experience in hotel operational management

Technical Skills

• Revenue Management
• Social Media Marketing

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Hospitality Management Certification
• Safety & Security Management Course

Languages

• English: Fluent

Advantageous

• Experience with sustainability practices: Knowledge of sustainable hospitality practices and initiatives.
• Proficiency in additional languages: Ability to converse in multiple languages is a plus.

Benefits

• Comprehensive health insurance plan.
• Annual leave and public holidays.
• A vibrant work culture with team bonding activities.
• Opportunities for career advancement.

Company Culture

• Sustainability Focus: We prioritize sustainable practices in our operations and encourage our employees to do the same.
• Continuous Learning: Our culture promotes continuous learning and professional growth for all employees.
• Guest-Centric Mindset: Everything we do is focused on providing our guests with the best possible experiences.