Customer Service Representative

Job Description

We are looking for a Customer Service Representative to join our team in Johannesburg. You will be responsible for managing customer inquiries, providing product information, and ensuring customer satisfaction. Ideal candidates should have excellent communication skills and a passion for helping others.

Responsibilities

• Manage customer support tickets from initiation to resolution.
• Provide outstanding service in all interactions.
• Work closely with the sales team to provide accurate information to customers.
• Handle customer complaints with professionalism and empathy.
• Promote services and products that meet customer needs.
• Regularly update customer records with accurate feedback.
• Participate in team meetings to discuss service improvements.

Requirements

Education

• High School Diploma or equivalent
• Degree in Business or Communications preferred

Experience

• 3+ years of experience in a customer service role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in a fast-paced environment: Ability to thrive and adapt quickly in a busy workplace.
• Knowledge of customer service best practices: Understanding of effective customer engagement strategies.

Benefits

• Comprehensive medical aid and dental cover
• Employee development programs
• Flexible working hours
• Annual team-building events

Company Culture

• Innovation: We value fresh ideas and creative approaches to customer service.
• Community Involvement: Our team gives back to the community through various outreach programs.
• Health and Wellbeing: We prioritize the wellbeing of our employees through wellness initiatives.