Call Centre Agent

Job Description

Take your career to the next level as a Call Centre Agent with us in Port Elizabeth! You will assist customers with inquiries, provide solutions, and enhance their experience. We value individuals who thrive in a fast-paced environment and have a passion for customer service.

Responsibilities

• Provide excellent customer service and support to clients.
• Handle inquiries and provide solution-based responses.
• Ensure compliance with company policies and procedures.
• Provide feedback to management on customer concerns.
• Participate in team meetings to improve overall performance.

Requirements

Education

• Diploma in Customer Service or related field

Experience

• 2-3 years in a call centre environment preferred

Technical Skills

• CRM Software Proficiency
• Multitasking

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Xhosa: Intermediate

Advantageous

• Knowledge of customer service best practices: Comprehension of customer needs to provide high-quality service.
• Bilingual capabilities: Ability to communicate in more than one language is a plus.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with company contribution
• Flexible working hours
• Employee assistance programme

Company Culture

• Customer-Centric: We put our customers at the forefront of everything we do.
• Employee Engagement: Engaged employees who are passionate about delivering top-notch customer service.
• Respect and Support: We maintain a respectful and supportive workplace for all employees.