Travel Account Manager

Job Description

We are searching for an experienced Travel Account Manager based in Pretoria, passionate about delivering exemplary service and managing travel accounts. The ideal candidate will have a deep understanding of the travel industry, excellent relationship-building skills, and a knack for problem-solving.

Responsibilities

• Oversee travel account management from initial engagement to delivery.
• Cultivate strong relationships with clients to foster loyalty.
• Analyze client feedback and implement strategies for enhancement.
• Coordinate with suppliers and partners to ensure high-quality service.
• Attend industry events to network and promote our services.
• Report on account performance and devise strategies for growth.
• Assist in marketing initiatives targeted at travel accounts.

Requirements

Education

• Bachelor's degree in Hospitality Management or similar
• Experience with travel booking systems is a plus

Experience

• At least 3 years in a similar role within the travel industry

Technical Skills

• Fare Distribution Systems
• Data Analysis

Soft Skills

• Time Management
• Customer Orientation

Certifications

• Travel and Tourism Certification
• Project Management Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of Foreign Markets: Understanding travel trends and requirements in various regions enhances service approaches.
• Experience with Social Media Marketing: Familiarity with utilizing social media for marketing travel services.

Benefits

• Comprehensive health insurance for you and your family
• Retirement savings plan with employer matching
• Pay for performance incentives based on client retention
• Work-life balance initiatives including wellness programs

Company Culture

• Continuous Improvement: We are committed to ongoing improvement in every aspect of our business and service.
• Inclusivity: We believe in creating a diverse and inclusive environment for all team members.
• Professional Growth: We support continuous learning and professional development for our staff.