Customer Support Representative

Job Description

As a Customer Support Representative in Port Elizabeth, you will engage with customers to provide solutions and enhance their experience. You will handle inquiries, troubleshoot issues, and maintain positive relationships. If you thrive in a fast-paced environment and enjoy supporting customers, apply now.

Responsibilities

• Act as the first point of contact for customer queries and concerns.
• Ensure all customer information is accurately input into the system.
• Monitor customer feedback and report trends to management.
• Assist in maintaining customer service standards.
• Support the onboarding process for new customers.
• Stay updated on product information and service changes.
• Work towards individual and team performance goals.

Requirements

Education

• Matric or equivalent qualification
• Degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in customer support or client relations

Technical Skills

• Help Desk Software
• Data Analysis Tools

Soft Skills

• Patience
• Adaptability
• Empathy

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of online ticketing systems: Experience managing customer inquiries through online ticketing platforms.
• Multilingual capabilities: Ability to communicate with customers in multiple languages.

Benefits

• Comprehensive health insurance package
• Flexible working hours
• Employee training programs
• Team-building events and outings

Company Culture

• Work-Life Balance: We value our employees' time and promote a healthy work-life balance.
• Fun Atmosphere: We believe in having fun while working hard and supporting our customers.
• Diversity and Inclusion: We celebrate diverse backgrounds and ideas to foster creativity.