Retail Manager

Job Description

Join our Bloemfontein team as a Retail Manager where you will lead and motivate a diverse team while driving sales and enhancing customer satisfaction. The ideal candidate will have a proven track record in retail management and a passion for delivering exceptional service.

Responsibilities

• Lead and coordinate daily store operations to maximize efficiency.
• Train and mentor team members in customer service and sales techniques.
• Design promotional strategies to attract and retain customers.
• Supervise product displays and ensure the sales floor is well organized.
• Conduct regular audits to ensure compliance with store policies.
• Engage with customers to address feedback and improve service.
• Implement loss prevention strategies to minimize shrinkage.
• Work collaboratively with the area manager on strategic initiatives.
• Evaluate staff performance and implement improvement plans when necessary.
• Foster a culture of continuous improvement in all store processes.

Requirements

Education

• Degree in Retail Management or related field

Experience

• 5+ years of experience in retail management and team leadership.

Technical Skills

• Financial Acumen
• Marketing Knowledge

Soft Skills

• Team Building
• Adaptability

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience with team building activities: Ability to organise events that strengthen team dynamics.
• Familiarity with supply chain logistics: Knowledge of logistics to streamline inventory processes.

Benefits

• Market-related salary and great bonuses
• Comprehensive health and wellness benefits
• Skills development and training programs
• Flexible work hours and supportive work environment

Company Culture

• Diversity: We celebrate diversity and inclusion within our workforce.
• Growth Mindset: We support continuous learning and development opportunities for all employees.