Technical Support Coordinator

Job Description

We are seeking a proactive Technical Support Coordinator to join our Durban team. The ideal candidate will be responsible for troubleshooting technical issues, providing solutions to customers, and collaborating with various teams to ensure a high level of service.

Responsibilities

• Respond to customer inquiries and provide timely solutions.
• Identify and escalate complex issues to higher-level support teams.
• Implement and maintain customer support workflows.
• Collaborate with marketing and sales teams on customer engagement initiatives.
• Review customer feedback to enhance support strategies.
• Stay updated on product changes and enhancements.
• Participate in training sessions to improve technical knowledge.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support or customer service

Technical Skills

• Technical troubleshooting
• CRM Software
• Networking

Soft Skills

• Communication
• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• Familiarity with remote access tools: Experience with tools such as TeamViewer or AnyDesk.
• Knowledge of software development processes: Understanding basic software development concepts can be a plus.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Professional development opportunities

Company Culture

• Teamwork: We believe in the power of teamwork to drive success and innovation.
• Continuous Improvement: Our environment encourages continuous learning and personal development.
• Diversity: We value diversity and inclusion, welcoming ideas from every background.