Switchboard Operator

Job Description

As a Switchboard Operator, you will be the first point of contact for clients and visitors. You will manage incoming calls, direct them to the relevant departments, and assist with general inquiries. Your role is vital in maintaining the flow of communication within the organization.

Responsibilities

• Handle phone calls efficiently and ensure all messages are conveyed accurately.
• Assist with filing and data entry tasks as needed.
• Manage schedules for appointments and meetings.
• Conduct follow-up calls to clients when necessary.
• Support the team with ad-hoc administrative duties.

Requirements

Education

• Matric certificate or equivalent

Experience

• A minimum of one year’s experience in a client-facing role

Technical Skills

• Microsoft Office suite proficiency
• Email and online communication platforms

Soft Skills

• Attention to detail
• Ability to manage time effectively
• Friendly and approachable demeanour

Advantageous

• Experience with data entry software: Knowledge of various data entry tools and platforms.
• Experience in customer service roles: Previous exposure in roles that require client interaction.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with company contribution
• Employee wellness programs
• Access to training and development resources

Company Culture

• Innovation: We encourage creativity and welcome new ideas to improve our services.
• Continuous Improvement: We are committed to fostering an environment of constant learning and growth.