Customer Service Manager

Job Description

As a Recruitment Specialist at Talent Solutions Ltd., you will be pivotal in identifying and attracting top talent across various sectors. Your role includes developing recruitment strategies, managing the end-to-end recruitment process, and ensuring a smooth candidate experience. If you are passionate about connecting people with opportunities, we want to hear from you!

Responsibilities

• Set a vision for the customer service department and drive execution.
• Measure the effectiveness of customer service initiatives.
• Engage with customers to gather feedback and improve service offerings.
• Lead performance reviews and develop plans for underperforming team members.
• Communicate with senior management regarding customer service strategies.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree preferred

Experience

• 5+ years in customer service roles with a focus on management

Technical Skills

• Performance Management
• Technical Proficiency

Soft Skills

• Conflict Resolution
• Empathy

Certifications

• Certified Customer Experience Professional (CCEP)
• Six Sigma Green Belt

Languages

• English: Fluent

Advantageous

• Bilingual abilities: Ability to communicate in multiple languages is beneficial.
• Experience with digital transformation in customer service: Knowledge of implementing digital solutions in customer support.

Benefits

• Health, dental, and vision insurance
• Employee wellness programs
• Paid time off and holidays
• Opportunities for advancement within the company

Company Culture

• Continuous Improvement: Our culture revolves around continuous improvement and learning.
• Open Communication: We value open communication and feedback to drive success.
• Customer Focused: Our team is dedicated to prioritizing customer needs and experiences.