E-commerce Manager

Job Description

Join our dynamic team as an E-commerce Manager in Johannesburg. You will oversee the online sales channels, devise strategies to boost customer engagement, and enhance the overall shopping experience. Your expertise in digital marketing and analytics will drive our growth in the competitive e-commerce landscape.

Responsibilities

• Utilize SEO and SEM strategies to improve online presence and search rankings.
• Assess customer feedback and website reviews to enhance service and product offerings.
• Implement effective inventory management systems to streamline operations.
• Report regularly on sales performance, consumer trends, and industry benchmarks.
• Expand partnerships with delivery and payment gateway providers to improve efficiency.

Requirements

Education

• Master's degree in Business Administration (MBA) is a plus

Experience

• 7+ years of experience in e-commerce management

Technical Skills

• Content Management Systems (CMS)
• Data Analysis Tools (Excel, Tableau)

Soft Skills

• Project Management
• Communication

Certifications

• Digital Marketing Certification
• Certified E-commerce Specialist

Languages

• English: Fluent

Advantageous

• Background in UX/UI design: Experience in user experience design principles to improve customer interactions.
• Familiarity with social media marketing: Knowledge of leveraging social media channels for brand promotion and customer engagement.

Benefits

• Comprehensive benefits package including health insurance
• Generous paid time off policy
• Employee discounts on products
• Opportunities for ongoing training and development

Company Culture

• Continuous Improvement: We are dedicated to the personal and professional growth of our employees.
• Open Communication: We encourage transparent communication at all levels within the organization.
• Diversity and Inclusion: We are committed to building an inclusive environment where diversity is celebrated.