IT Support Technician

Job Description

We're looking for a passionate IT Support Technician to help us streamline our IT support processes. You’ll be responsible for addressing customer inquiries, providing support for a variety of software applications, and maintaining IT hardware.

Responsibilities

• Diagnose and resolve IT support tickets effectively.
• Assist in maintaining system performance and reliability.
• Participate in IT projects and upgrades.
• Track and manage inventory of IT equipment.
• Ensure timely resolution of user issues to meet SLA requirements.
• Provide support for mobile devices and remote access solutions.

Requirements

Education

• Higher Certificate in Information Technology or related field
• Bachelor's in Information Technology preferred

Experience

• 3+ years of IT support experience is preferred

Technical Skills

• Hardware Troubleshooting
• Software Installation and Configuration

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience with ticketing systems: Knowledge of managing support requests through ticketing systems.
• Familiarity with VoIP systems: Experience in supporting Voice over IP telephony solutions.

Benefits

• Comprehensive health insurance
• Performance-related bonuses
• Company-sponsored training programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We believe in building a diverse workforce and promoting inclusivity at all levels.
• Celebrating Success: We celebrate our successes, big and small, fostering a positive work atmosphere.