Match Up Worker

Job Description

As a Match Up Worker, you will play a crucial role in facilitating partnerships and connections for clients. Your expertise in assessing individual needs and preferences will help create tailored matches, leading to fulfilling relationships.

Responsibilities

• Assist in identifying and developing profiles for potential matches.
• Engage with clients regularly to update their preferences and feedback.
• Coordinate with the matchmaking team to streamline processes.
• Deliver personalized support for clients throughout the matchmaking journey.
• Keep accurate records of client interactions and match outcomes.
• Evaluate the success of matches based on client feedback.
• Participate in team meetings to discuss client needs and challenge resolutions.
• Ensure compliance with industry standards for privacy and client interactions.

Requirements

Education

• Bachelor’s degree in Human Sciences or equivalent
• Higher education and training in related fields preferred

Experience

• Experience in a customer service or relationship-oriented role is essential.

Technical Skills

• CRM Proficiency
• Database Management

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of personality assessments: Experience using tools for profiling personalities and compatibility.
• Counselling experience: Background in guiding individuals through personal development.

Benefits

• Comprehensive health and wellness programmes
• Retirement savings plans with employer contributions
• Work-from-home options when feasible
• Social events and team-building activities

Company Culture

• Empathy and Support: We foster an empathetic work environment where colleagues support each other's growth and professional development.
• Innovation Driven: Our innovation-driven approach encourages team members to think outside the box and develop creative solutions.
• Fun Workplace: We believe in balancing hard work with fun, organizing regular events to foster camaraderie.