Customer Support Representative

Job Description

We are looking for a Customer Support Representative to join our Johannesburg team. The ideal candidate should possess excellent communication skills and a passion for helping customers. You will be responsible for managing customer inquiries and providing solutions to enhance customer satisfaction.

Responsibilities

• Resolve customer inquiries across various communication channels.
• Provide support for customer account inquiries and updates.
• Ensure compliance with company policies while handling customer interactions.
• Engage with customers to understand their feedback and needs.
• Assist with special projects and initiatives within the customer support team.

Requirements

Education

• Matric (Grade 12) or equivalent
• Diploma in Marketing or related field is preferred

Experience

• 2-5 years of experience in customer support roles

Technical Skills

• CRM software proficiency
• Data Entry

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with customer feedback systems: Familiarity with systems that collect customer feedback and improve service delivery.
• Basic knowledge of IT systems: Understanding of IT systems related to customer service operations.

Benefits

• Comprehensive health care benefits
• Flexible work hours
• Employee discounts on services
• Career advancement opportunities

Company Culture

• Focus on Customer Satisfaction: We believe in exceeding customer expectations and fostering long-term relationships.
• Continuous Improvement: We are committed to regular training and learning opportunities for our staff.
• Respect and Integrity: We operate with integrity and respect, ensuring all employees feel valued.