Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to lead our team in Johannesburg. The ideal candidate will have extensive experience in hotel management, ensuring exceptional guest satisfaction and operational excellence.

Responsibilities

• Direct and oversee all hotel operations to ensure optimal efficiency.
• Communicate effectively with staff and guests to strengthen relationships.
• Implement new procedures to enhance service quality and guest experience.
• Conduct regular staff performance evaluations and provide feedback.
• Manage the hotel's online presence and respond to guest reviews.
• Ensure that staff adhere to the hotel's standard operating procedures.
• Coordinate marketing efforts to drive occupancy and revenue.
• Participate in community events to promote the hotel.

Requirements

Education

• Bachelor's degree in Hotel Management or a related discipline
• Master's degree is preferred

Experience

• 7+ years of experience in hospitality management

Technical Skills

• Guest Services
• Crisis Management

Soft Skills

• Problem Solving
• Negotiation

Certifications

• Hospitality and Tourism Management Certification
• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of local tourism trends: Understanding of local attractions and their impact on guest experiences.
• Training in cultural sensitivity: Awareness of and experience in managing diverse guest populations.

Benefits

• Comprehensive health insurance plan
• Paid time off and public holidays
• Employee discounts on accommodations
• Training and mentorship programs

Company Culture

• Innovation: We embrace new ideas and technologies to streamline operations and improve guest experiences.
• Work-Life Balance: We understand the importance of work-life balance and provide a flexible working environment.
• Inclusivity: We promote an inclusive workplace where diversity is celebrated, and every voice matters.