Customer Support Representative

Job Description

As a Customer Support Representative working from our Port Elizabeth office, you will engage directly with our clients, helping them resolve issues and providing them with the information they need. This role requires a friendly demeanor, excellent communication skills, and the ability to handle high volumes of inquiries effectively.

Responsibilities

• Manage customer queries using our CRM system.
• Follow up with customers to ensure satisfaction post-resolution.
• Identify potential issues and escalate them to management.
• Assist in training new team members on customer service best practices.
• Seek opportunities to enhance customer service delivery.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business or Communication is preferred

Experience

• 2+ years of experience in a customer-facing role

Technical Skills

• Proficiency in Help Desk Software
• Technical Troubleshooting Skills

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of industry-specific software: Familiarity with tools specific to our industry enhances efficiency.
• Bilingualism: Fluency in multiple languages is a plus.

Benefits

• Comprehensive health and dental insurance
• Annual bonus structure
• Flexible working hours
• Employee training and development programs

Company Culture

• Transparency: We maintain open communication across all levels of the company.
• Inclusivity: We believe in creating an inclusive workplace that reflects our diverse community.
• Innovation: We welcome new ideas and encourage creativity in problem-solving.