Technical Support Engineer

Job Description

Join our team as a Technical Support Engineer in Pretoria, where you will be the first point of contact for technical assistance. You will troubleshoot issues and provide effective solutions to ensure client satisfaction.

Responsibilities

• Deliver high-quality technical support to clients.
• Assist in product testing and feedback.
• Develop user guides and FAQs for common issues.
• Work closely with the sales team to address customer needs.
• Participate in training sessions for new products.
• Monitor support metrics and report on service delivery.

Requirements

Education

• Relevant IT certifications preferred

Experience

• 5 years of experience in a technical support role

Technical Skills

• Help Desk Software

Soft Skills

• Team Collaboration

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of database management: Understanding of SQL and database troubleshooting.
• Experience in a fast-paced environment: Ability to work efficiently under pressure.

Benefits

• Comprehensive medical aid and benefits
• Annual bonuses based on performance
• Flexible working hours
• Training and development opportunities

Company Culture

• Inclusivity: We celebrate diversity and ensure that all voices are heard.
• Work-Life Balance: We promote a healthy work-life balance within our team.