Retail Manager

Job Description

We are on the lookout for a Retail Manager based in Johannesburg who can lead our team to success. You'll be responsible for performance management, strategic planning, and delivering optimal customer service, all while driving the store's profitability.

Responsibilities

• Supervise and motivate the sales team to achieve store KPIs.
• Ensure high standards of customer service are maintained.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales trends.
• Implement strategies to enhance customer loyalty and retention.
• Develop training programs for new employees.
• Maintain awareness of market trends and competitor activities.
• Ensure compliance with health and safety regulations.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 5+ years of experience in retail management

Technical Skills

• Sales Analysis
• Inventory Management
• Team Leadership

Soft Skills

• Communication
• Problem-solving
• Customer Service Orientation

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in e-commerce sector: Knowledge of e-commerce management and online retail.
• Familiarity with retail software systems: Experience with retail management software and POS systems.

Benefits

• Competitive salary package
• Health and wellness benefits
• Employee discounts on products
• Opportunities for professional development

Company Culture

• Team-oriented: We believe in teamwork and collaboration to achieve success.
• Customer-focused: Our customers are at the heart of everything we do.
• Dynamic Environment: We thrive in a fast-paced, ever-changing retail landscape.