Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Durban team. In this role, you will be responsible for providing outstanding service to customers, assisting with inquiries and resolving issues efficiently. As a key member of our support team, you will play a crucial role in ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries with professionalism and courtesy.
• Track and manage customer issues until resolution.
• Enhance the team's knowledge base through feedback and suggestions.
• Support the growth of customer loyalty through exceptional service.
• Engage in continuous learning about new products and services.
• Assist in implementing customer support projects.
• Help create a positive and engaging customer experience.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in a relevant field is a plus

Experience

• 2+ years of experience in a customer-facing role

Technical Skills

• Customer Support Software
• Data Entry Skills

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience handling high-volume customer requests: Proven ability to manage multiple customer queries in a fast-paced environment.
• Bilingual or multi-lingual abilities: Ability to communicate in multiple languages is a plus.

Benefits

• Health and wellness programs
• Generous leave policies
• Opportunities for career advancement
• Supportive and positive work culture

Company Culture

• Innovation: Our team is encouraged to bring innovative ideas to enhance customer experiences.
• Diversity: We celebrate diversity and promote an inclusive workplace for all employees.
• Work-Life Balance: We support practices that foster a healthy balance between work and personal life.