IT Support Technician

Job Description

We are seeking a detail-oriented IT Support Technician in Cape Town who is passionate about technology and providing exceptional support. In this role, you will assist end-users with their technical inquiries and maintain IT hardware and software, ensuring our operations run smoothly and efficiently.

Responsibilities

• Diagnose and repair hardware failures to keep operations running smoothly.
• Support IT projects and roll out new technologies.
• Ensure compliance with security policies and guidelines.
• Assist in backup and recovery processes.
• Educate staff on cybersecurity best practices.
• Participate in continuous improvement initiatives within the IT department.

Requirements

Education

• IT Certification or Diploma in a related field
• Bachelor's degree preferred

Experience

• 2-4 years of experience in a similar role.

Technical Skills

• Operating Systems
• Remote Support Tools

Soft Skills

• Adaptability
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP technologies: Experience in managing and troubleshooting VoIP systems.
• Experience with helpdesk software: Utilizing ticketing systems for effective issue tracking.

Benefits

• Comprehensive health benefits
• Paid time off and public holidays
• Flexible working arrangements
• Employee assistance programs

Company Culture

• Innovation: We embrace innovative ideas and creative solutions.
• Supportive Environment: We provide a supportive workplace that values every employee's contributions.
• Work-Life Harmony: We prioritize work-life balance for our employees.