Heritage Guide - Johannesburg - Tour Guiding

Job Description

As a Heritage Guide in Johannesburg, you'll take our guests on a captivating journey through the city’s history and cultural landmarks. You'll be responsible for delivering insightful narratives that highlight the rich heritage and traditions of South Africa.

Responsibilities

• Facilitate tours to historical sites, explaining their significance in South African history.
• Customize ad hoc tours for special events or requests by guests.
• Work closely with the Tour Manager to develop new tour routes.
• Engage with local communities to promote cultural awareness.
• Collect feedback from tourists to enhance future tour experiences.
• Ensure a high level of customer service during all interactions.

Requirements

Education

• High School Diploma or equivalent
• Degree in a relevant field (Tourism, History, etc.) is preferred

Experience

• Previous experience as a guide is highly desirable

Technical Skills

• Group management
• Presentation skills

Soft Skills

• Cultural sensitivity
• Problem-solving

Certifications

• Tour Guide Certification
• Safety Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Training in public speaking: Formal training in engaging audiences effectively.
• Experience in logistics planning: Experience in organizing and managing tour logistics smoothly.

Benefits

• Comprehensive medical insurance
• Annual performance bonuses
• Work-life balance initiatives
• Training and development programs

Company Culture

• Supportive Team: We cultivate a supportive and collaborative team atmosphere.
• Continuous Learning: We encourage ongoing learning and development for all employees.
• Customer-Centric: Our focus on the visitor experience ensures satisfaction and engagement.