Customer Support Specialist

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Port Elizabeth. The ideal candidate will possess strong communication skills and a passion for helping customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring satisfaction.

Responsibilities

• Manage customer interactions with professionalism and respect.
• Follow up with customers to ensure satisfactory resolution of issues.
• Participate in team meetings to discuss service improvements.
• Maintain an up-to-date knowledge of products and services.
• Support the implementation of customer service initiatives.
• Assist with administrative tasks as required.

Requirements

Education

• Matric or equivalent qualification
• Diploma in Customer Service or related field is preferred

Experience

• 2-4 years of experience in a customer support role

Technical Skills

• Help Desk Software
• Data Entry Skills

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Familiarity with social media customer service: Experience handling customer inquiries through social media platforms.
• Ability to work under pressure: Demonstrated capacity to maintain service quality during peak times.

Benefits

• Comprehensive medical aid coverage
• 18 days of annual leave plus public holidays
• Flexible working arrangements
• Employee discount programs

Company Culture

• Inclusivity: We embrace diversity and create an inclusive workplace where everyone can thrive.
• Work-Life Balance: We believe in providing our team with a healthy work-life balance to enhance well-being.
• Recognition: Our team members are recognized for their hard work and dedication.