Case Services Manager

Job Description

Join us as a Case Services Manager, where you will manage and develop our case management department. Your expertise will ensure that clients receive the best possible support and resources tailored to their needs.

Responsibilities

• Supervise case management team and provide leadership.
• Guarantee adherence to all legal and regulatory requirements.
• Implement strategies to improve overall case management outcomes.
• Evaluate and report on the effectiveness of case management services.
• Work with external partners to provide comprehensive support to clients.
• Conduct regular team meetings to discuss case progress and challenges.
• Ensure that all client records are accurate and up to date.
• Facilitate continuous improvement initiatives within the department.
• Act as a liaison between clients and service providers.
• Identify areas for development and provide training opportunities.

Requirements

Education

• Bachelor's degree in Social Work, Psychology, or a similar field
• Further qualifications in management or administration are advantageous

Experience

• 5+ years of experience in a management role within case services or social work

Technical Skills

• Conflict Resolution
• Data Analysis

Soft Skills

• Empathy
• Teamwork

Certifications

• Advanced Case Management Certification
• Leadership and Management Certificate

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Multicultural competence: Ability to work effectively with diverse populations.
• Experience in grant writing: Skills in securing funding for case management projects.

Benefits

• Comprehensive health benefits
• Pension plan with company matching
• Flexible working options
• Paid training and certifications

Company Culture

• Innovation: We encourage innovative approaches to problem-solving and service delivery.
• Inclusivity: We are committed to creating an inclusive environment for all employees.
• Respect: Respect for clients and colleagues is paramount in our organization.