Customer Support Agent

Job Description

Join us as a Customer Support Agent in Durban, where you'll be the first point of contact for our customers. You'll handle queries, provide information, and ensure customer satisfaction. This role requires a passion for helping others and a knack for problem-solving.

Responsibilities

• Handle customer service requests promptly and professionally.
• Provide a high standard of service to enhance customer satisfaction.
• Track and escalate unresolved issues as necessary.
• Assist in creating user guides and FAQs for customers.
• Participate in team meetings to discuss improvements in service delivery.
• Engage in feedback sessions to further improve service quality.

Requirements

Education

• Grade 12 or equivalent qualification
• Higher qualification in Customer Service or related field is preferred

Experience

• 2-3 years of experience in customer support or a related field

Technical Skills

• CRM Software
• Troubleshooting Tools

Soft Skills

• Active Listening
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in a call center environment: Previous exposure to high-volume customer service settings.
• Knowledge of product lines: Understanding of the company’s products and services.

Benefits

• Attractive salary package with bonuses
• Health insurance and retirement savings plan
• Generous leave policies
• Access to training programs for career growth

Company Culture

• Inclusivity: A diverse workplace where everyone’s input is appreciated.
• Professional Development: We provide ongoing training and support for career advancement.