Technical Support Engineer

Job Description

Join us as a Technical Support Engineer and be the first point of contact for our customers facing technical challenges. In this role, you will troubleshoot software and hardware issues, guiding clients through solutions and enhancing their overall experience with our services.

Responsibilities

• Manage a high volume of incoming calls and emails from clients.
• Analyze customer support trends to enhance service delivery.
• Support the installation and configuration of software applications.
• Participate in team meetings for knowledge sharing and training.
• Engage with clients to gather feedback and improve support practices.

Requirements

Education

• Diploma in Information Technology or a relevant field

Experience

• At least 3 years in a technical support role.

Technical Skills

• Linux Operating Systems
• Software Installation

Soft Skills

• Interpersonal Skills
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding of ITIL processes for better service management.
• Experience with Mobile Support: Experience in supporting mobile devices and applications.

Benefits

• Flexible working hours and remote work options
• Employee wellness programs
• Retirement savings plan with employer contributions
• Annual team-building events

Company Culture

• Team Collaboration: We work as a cohesive unit, promoting teamwork and collaboration.
• Continuous Learning: We provide resources for continuous education and skill enhancement.
• Customer Focused: Our customers are at the heart of what we do, and we strive for excellence in service.