Customer Support Representative

Job Description

We are on the lookout for a dedicated Customer Support Representative to join our growing team in Pretoria. Your role will involve assisting customers with their queries, providing product information, and ensuring all interactions are positive. Strong problem-solving skills and a friendly demeanor are essential!

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues promptly and effectively.
• Maintain a high level of customer satisfaction.
• Document customer interactions accurately in the system.
• Provide product and service information to customers.
• Identify and escalate complex issues to the appropriate team.
• Follow up with customers to ensure their issues are resolved.
• Assist in training new team members.
• Participate in team meetings and contribute to process improvements.
• Handle customer complaints in a professional manner.

Requirements

Education

• Matriculation certificate or equivalent qualification

Experience

• 2+ years of experience in customer service or support role

Technical Skills

• Communication Skills
• Problem-solving
• Computer Literacy

Soft Skills

• Empathy
• Patience
• Team Player

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools like Salesforce.
• Knowledge of customer service best practices: Understanding of techniques and strategies to deliver excellent customer service.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Pension and retirement plans
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Supportive Environment: We promote a culture of mutual support and respect within our team.
• Continuous Improvement: We encourage feedback and innovation to enhance our service delivery.
• Work-life Balance: We value the well-being of our employees and strive for a healthy work-life balance.