Safe Deposit Attendant

Job Description

We are seeking a diligent and customer-oriented Safe Deposit Attendant to manage our safe deposit facility. The role involves maintaining security protocols, assisting customers, and ensuring the smooth functioning of the safe deposit process.

Responsibilities

• Assist clients in accessing their safe deposit boxes while ensuring proper identification procedures.
• Monitor and maintain the security of the vault area, ensuring all access controls are maintained.
• Perform regular inventory audits to ensure accurate recordkeeping of clients' valuables.
• Document any incidents or issues related to safe deposit boxes, following company protocols.
• Support clients in understanding terms and procedures associated with safe deposit box rentals.
• Maintain cleanliness and organization of the safe deposit area.
• Collaborate to develop and implement improved processes and procedures.

Requirements

Education

• Relevant qualification in security or customer service management is an advantage.

Experience

• Experience in a similar role, especially within banking or financial services, is an advantage.

Technical Skills

• Customer Experience Management
• Data Management

Soft Skills

• Problem-solving

Languages

• English: Fluent