Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative to join our dynamic team in Port Elizabeth. The ideal candidate will have a passion for customer service, possess excellent communication skills, and be able to handle customer inquiries efficiently.

Responsibilities

• Manage high call volumes and customer interactions.
• Deliver exceptional customer service to enhance customer experience.
• Track and follow up on customer feedback.
• Provide escalation support for complex issues.
• Engage in regular training sessions to improve skills.
• Implement best practices to optimize customer service.
• Build rapport with customers to foster loyalty.
• Maintain a positive and professional attitude.
• Assist in onboarding and training new team members.

Requirements

Education

• Matric Certificate
• Degree in Business or related field is preferred.

Experience

• 1+ years of customer service experience

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Training in customer service excellence: Courses or certifications in high-quality customer service delivery.
• Experience in sales support: Background in assisting sales teams and handling inquiries.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Employee development programs

Company Culture

• Inclusivity: We value diversity and inclusion in our workplace.
• Innovation: New ideas and approaches are welcomed and celebrated.
• Work-Life Balance: We support our employees' well-being and work-life balance.