Customer Support Representative

Job Description

Join Client Services Co. as a Customer Support Representative and become an integral part of our customer care team. You will be responsible for addressing client questions, managing feedback, and providing timely solutions. Your commitment to customer care will help build trust and loyalty, directly impacting our success and reputation.

Responsibilities

• Respond to customer messages and inquiries in a timely manner.
• Assist customers in navigating the company’s website and services.
• Work with the management team to develop service standards and protocols.
• Identify common customer issues and report them to management.
• Assist in creating self-help resources for customers to use.
• Participate in team meetings and provide feedback on service improvements.

Requirements

Education

• Post-secondary education in a relevant field is preferred

Experience

• 3+ years of experience in customer service roles

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Multilingual abilities: Ability to communicate in more than one language will be beneficial.
• Experience with social media customer support: Prior experience handling customer service inquiries via social media platforms.