Telemarketer

Job Description

We are on the lookout for enthusiastic Telemarketers to be part of our vibrant team. As a Telemarketer, you will manage inbound and outbound calls with the aim of providing exceptional support and resolving customer inquiries efficiently.

Responsibilities

• Handle inbound calls, ensuring excellent customer service is delivered at all times.
• Conduct outbound calls for customer follow-ups and issue resolution.
• Ensure all customer inquiries are processed in a timely manner.
• Document all customer interactions in the CRM system for accurate record-keeping.
• Participate in training sessions to improve service skills and learn about new offerings.
• Collaborate with team members to meet and exceed departmental goals.
• Maintain and enhance product knowledge to better assist customers.

Requirements

Education

• Relevant qualification in Customer Service or Communication

Experience

• Experience in outbound sales or technical support is advantageous.

Technical Skills

• Call Center Software
• Database Management Software

Soft Skills

• Time Management
• Team Player

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Background in the financial services sector: Experience in financial services can enhance customer interactions.
• Technical Support Experience: Experience providing support for technical products and services.

Benefits

• Comprehensive health and wellness benefits
• Generous retirement plan with matching contributions
• Work-from-home flexibility
• Employee training and development programs

Company Culture

• Innovation: Encouraging creative thinking, we seek innovative solutions that enhance customer experience.
• Employee Recognition: We acknowledge and celebrate the achievements of our team members regularly.
• Supportive Environment: Our work culture promotes well-being and encourages work-life balance.