Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our Durban office. You will work directly with clients to address their technical needs and ensure their systems operate smoothly.

Responsibilities

• Assist customers in resolving technical queries and complaints.
• Document all interactions with clients in the support system.
• Work with developers to relay customer feedback for product optimization.
• Conduct regular follow-ups with clients to ensure complete satisfaction.
• Maintain a high level of product knowledge to provide accurate information.
• Participate in training and development programs to enhance skills.
• Help in creating knowledge base articles to streamline support processes.

Requirements

Education

• Bachelor's degree in Computer Science or IT preferred

Experience

• 3+ years of experience in customer support or help desk

Technical Skills

• Network Configuration
• Software Installation

Soft Skills

• Customer Focus
• Adaptability

Advantageous

• Knowledge of cloud computing solutions: Understanding of cloud products and services.
• Experience with remote support tools: Working knowledge of remote support technologies.

Benefits

• Annual health screenings and wellness programs
• Retirement savings plan with company matching
• Access to ongoing training and workshops
• Paid time off and holiday leave
• Team-building activities and events

Company Culture

• Innovation: We encourage creativity and innovative solutions to enhance our services.
• Supportive Environment: We provide a supportive atmosphere where employees can thrive and grow professionally.
• Employee Engagement: We value employee feedback and involve our team in decision-making processes.