Customer Support Executive

Job Description

We are on the lookout for a Customer Support Executive to join our vibrant team in Durban. In this role, you will be the first line of support for our customers, addressing queries and ensuring a seamless service experience. Your role is vital in uplifting customer satisfaction and fostering goodwill.

Responsibilities

• Be the go-to person for customer inquiries and issues.
• Document service details and feedback to improve customer experience.
• Stay updated with product knowledge to assist customers effectively.
• Work on special projects to improve customer service workflows.
• Collaborate closely with sales, marketing, and technical teams.
• Conduct follow-up communications with customers after resolving issues.

Requirements

Education

• High School diploma or equivalent
• Advanced diploma in Customer Service or related field is preferred

Experience

• 3+ years of proven customer service experience

Technical Skills

• Help Desk Software
• Data Entry Skills

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Proven ability to handle difficult customers: Experience dealing with challenging customer situations and conflicts.
• Fluency in additional languages: Ability to converse in more than one language is advantageous.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement savings plan with company matching
• Flexible working hours
• Access to training and personal development resources

Company Culture

• Diversity and Inclusion: We value a diverse workforce and promote an inclusive culture where everyone belongs.
• Open Communication: We encourage open dialogue and sharing of ideas among all staff.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.