Customer Support Representative

Job Description

Are you passionate about helping customers? Tech Solutions Ltd. is on the lookout for a Customer Support Representative to join our vibrant team in Durban. As the first point of contact for our customers, you will handle inquiries, provide solutions, and ensure customer satisfaction.

Responsibilities

• Engage with customers to understand their needs and provide tailored support.
• Ensure customer satisfaction through effective communication.
• Work towards individual and team performance targets.
• Regularly update customer information in our CRM system.
• Support ongoing processes to improve customer experience.

Requirements

Education

• Matric/Grade 12 Certificate
• A qualification in Customer Service or related field is preferred

Experience

• 3+ years of experience in customer service, preferably in a call center environment

Technical Skills

• CRM Software
• Data Entry Systems

Soft Skills

• Adaptability
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in sales support: Background in supporting sales teams and processing customer orders.
• Bilingualism: Ability to communicate effectively in both English and Afrikaans.

Benefits

• Comprehensive health and wellness benefits
• Performance-based bonuses
• Paid time off and sick leave
• Training and development opportunities

Company Culture

• Inclusivity: We celebrate diversity and believe everyone should feel welcome and included.
• Innovation: We encourage new ideas and creative thinking to enhance our customer offerings.
• Flexibility: Our environment promotes a healthy work-life balance with flexible working hours.