Customer Service Representative

Job Description

We're on the hunt for an enthusiastic Customer Service Representative to join our team in Cape Town. Your role will involve engaging with customers directly, addressing their needs, and maintaining the quality of service we are known for. Apply now and be part of a vibrant team that's dedicated to making a difference.

Responsibilities

• Manage customer complaints effectively, ensuring satisfaction.
• Prepare reports on customer interactions to inform management.
• Participate in team training and development activities.
• Build and maintain relationships with customers.
• Help create a positive working environment by promoting teamwork.
• Keep a pulse on customer feedback to improve operations.

Requirements

Education

• Matriculation certificate
• Degree or higher in Business Administration is preferred

Experience

• 3+ years of experience in a customer support role

Technical Skills

• Expert in Microsoft Office apps
• Experience with Help Desk software

Soft Skills

• Empathy and patience
• Time management skills

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience in retail customer service: Prior experience in a retail environment can be beneficial.
• Knowledge of product management: Familiarity with product management processes is an advantage.

Benefits

• Generous leave policy including sick and annual leave
• Employee discounts on products and services
• Team-building activities and events
• Flexible scheduling options

Company Culture

• Commitment to Diversity: We value diversity and strive to create an inclusive workplace.
• Celebration of Achievements: Team and individual successes are celebrated regularly.
• Encouragement of Innovation: We encourage innovative thinking and welcome new ideas.