Technical Support Engineer

Job Description

Join our dynamic team as a Technical Support Engineer in Durban. You will be responsible for providing top-notch technical assistance to our clients and ensuring their systems run smoothly. We seek someone who is passionate about technology and has exceptional problem-solving skills to tackle any technical challenges that may arise.

Responsibilities

• Handle incoming technical support requests and prioritize them based on urgency.
• Analyze client needs and recommend appropriate solutions.
• Provide insightful solutions to enhance client satisfaction.
• Develop and update support documentation for common issues.
• Participate in team meetings to discuss service improvements.
• Assist with on-call support during designated hours.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• Relevant technical certifications are a plus

Experience

• 3+ years of proven experience in technical support

Technical Skills

• Remote Support Tools
• ITIL Practices

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Solid understanding of cybersecurity principles: Knowledge of best practices in cybersecurity.
• Experience in a call center environment: Prior work experience in a call center setting.

Benefits

• Comprehensive health and wellness benefits
• Annual performance bonuses
• Flexible working hours
• Potential for remote work arrangements

Company Culture

• Customer Focused: We prioritize the needs of our customers in every aspect of our work.
• Empowerment: We empower employees to make decisions and take ownership of their work.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.