Technical Support Specialist

Job Description

Join our team as a Technical Support Specialist in Port Elizabeth! You will play a crucial role in ensuring our clients receive top-notch assistance with their technical issues. Your expertise in troubleshooting and your ability to communicate effectively with customers will be key to your success in this position.

Responsibilities

• Act as a liaison between customers and the IT department.
• Ensure that all customer interactions are handled professionally.
• Help identify trends in customer inquiries and suggest improvements to products or services.
• Assist with testing and rollout of new software updates.
• Prepare reports on customer support metrics for management review.

Advantageous

• Experience in a call center environment: Prior experience in a call center can enhance customer handling skills.
• IT certifications beyond A+: Additional certifications can demonstrate a commitment to your profession.

Benefits

• Comprehensive health care plans
• Retirement savings plan with employer match
• Flexible work arrangements
• Employee assistance programs

Company Culture

• Continuous Improvement: We invest in our employees’ growth and strive for excellence.
• Customer-Centric: Our focus is on providing outstanding service to our customers.
• Empowerment: We empower employees to take ownership of their roles.