Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our Durban team. The ideal candidate will excel in providing technical assistance to customers and ensuring their satisfaction while also troubleshooting technical issues efficiently.

Responsibilities

• Act as the first point of contact for technical support to resolve user issues.
• Manage and prioritize support tickets effectively.
• Conduct follow-ups with users to ensure their technical issues are resolved.
• Maintain a knowledge base for quick reference of common issues.
• Work with vendors to escalate unresolved problems and track resolutions.
• Assist in testing and deploying software updates and patches.
• Create training materials for users and conduct training sessions.
• Help in maintaining IT inventory and asset tracking.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree in Computer Science is a plus

Experience

• 2-3 years in a technical support or IT helpdesk role

Technical Skills

• Remote Desktop Tools
• Active Directory

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Project Management Skills: Ability to assist in managing small projects related to IT support.
• Experience with IT Security Practices: Understanding of security protocols and best practices in IT support.

Benefits

• Comprehensive medical aid
• Performance bonuses
• Flexible hours and work-from-home options
• Professional development opportunities

Company Culture

• Continuous Improvement: We encourage our staff to pursue continuous learning and professional growth.
• Supportive Management: Our management team is dedicated to supporting employees' goals and career development.
• Fun Working Environment: We promote a fun and lively atmosphere to keep spirits high.