Help Desk Technician - Durban - Technical Support

Job Description

We are seeking a skilled Help Desk Technician to join our Durban team. The successful candidate will provide technical support to our clients, ensuring their IT systems function seamlessly. You will troubleshoot hardware and software issues, assist with installations, and answer support queries in a timely manner.

Responsibilities

• Conduct diagnostics on client systems to identify and resolve technical problems.
• Maintain a positive and professional attitude when dealing with clients.
• Assist with the onboarding of new clients by setting up their IT systems.
• Ensure compliance with IT policies and procedures.
• Stay updated with the latest technology trends to offer informed support.
• Collaborate with vendors for repairs and replacements.

Requirements

Education

• Diploma in Computer Science or similar
• Bachelor’s degree in IT is preferred

Experience

• 3+ years of experience in help desk support

Technical Skills

• Mac OS
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with asset management tools: Ability to manage IT assets effectively using specialized software.
• Knowledge of cybersecurity principles: Understanding of best practices in cybersecurity for supporting clients.

Benefits

• Comprehensive medical cover
• Retirement fund contributions
• Work-from-home options available
• Professional development opportunities
• Employee wellness initiatives

Company Culture

• Continuous Learning: We believe in the importance of continuous learning and offer various training opportunities for career advancement.
• Team Events: Regular team-building activities and social events to maintain a cohesive work environment.