Field Service Representative

Job Description

We are on the lookout for a dedicated Field Service Representative to join our dynamic team in Johannesburg. This role entails delivering top-notch customer service while providing technical support on-site. You will be responsible for diagnosing and troubleshooting equipment issues, ensuring our customers' needs are met efficiently.

Responsibilities

• Conduct site visits for equipment servicing and troubleshooting.
• Provide hands-on technical assistance and customer support.
• Ensure customer satisfaction by addressing concerns quickly.
• Maintain accurate records of service activities and equipment history.
• Work collaboratively with the sales team to identify customer needs.
• Stay informed about industry trends and advancements.
• Assist in training junior staff and interns.
• Be flexible to adapt to changing schedules and priorities.

Requirements

Education

• Technical diploma or NQF Level 4 qualification
• Relevant certification in technical services is advantageous

Experience

• Proven track record in equipment troubleshooting and repair

Technical Skills

• Electrical Knowledge
• Diagnostic Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Installation and Maintenance Certification
• HSE Compliance Certification

Languages

• English: Fluent

Advantageous

• Certifications in relevant technical fields: Additional credentials that enhance skill set and knowledge.
• Experience with specific machinery related to the job: Hands-on experience with machinery relevant to our services.

Benefits

• Comprehensive health and wellness programs
• Annual leave and public holidays
• Performance-based incentives and bonuses
• Support for professional development

Company Culture

• Employee Development: We invest in our employees' growth and development, providing training opportunities to enhance their skills.
• Work-Life Balance: We aim to create a healthy work-life balance for our employees, allowing them to thrive both professionally and personally.
• Diversity and Inclusion: We are committed to fostering an inclusive environment where diverse perspectives are valued and respected.